Membership
One London number. Three ways to use it.
Whether you visit London once a year or live here part-time, there is a level of service matched to your needs. All tiers share the same discretion, the same licensed fleet, the same access.
On-Demand
Full access, whenever you need it.
No retainer
Pay per service
- 24/7 concierge availability
- All services available
- TfL-licensed chauffeur fleet
- Standard response within 30 minutes
- Secure online request portal
- WhatsApp direct line
- Named dedicated concierge
- Priority access and pre-emptive sourcing
- Preferred rates on all services
- Quarterly lifestyle planning
- Security and NDA protocols
Private Client
A named concierge who knows your preferences.
Monthly retainer
Enquire for rates
- Dedicated named concierge
- 24/7 direct mobile access
- All On-Demand services
- Priority response within 10 minutes
- Pre-emptive restaurant and venue sourcing
- Preferred rates across all services
- Secure encrypted communications
- Annual lifestyle planning session
- NDA available on request
- In-person concierge accompaniment
- Global destination support
- Dedicated security driver
Signature
The complete London office, at your disposal.
Annual retainer
By introduction only
- Everything in Private Client
- In-person concierge accompaniment
- Dedicated security-trained driver
- Global destination support
- Property management liaison
- Harley Street medical co-ordination
- Family office logistics
- Full NDA protocol as standard
- 24/7 emergency response
- Quarterly strategic planning
All tiers share the same TfL-licensed fleet, the same 24/7 availability, and the same baseline of discretion. The retainer determines your level of personalisation and priority.
Why a retainer model?
Preference memory
Your concierge knows your preferred vehicle, your dietary requirements, your suite preferences — without being asked twice.
Proactive sourcing
Wimbledon debentures, Michelin openings, property listings — we surface them before you need to ask.
Relationship, not a booking engine
A retainer client receives a response measured in minutes, not hours. And a contact who picks up.
Not sure which tier is right?
Speak to a concierge. We will suggest the appropriate level based on how you use London.
Enquire About Membership